Terms of service

Last updated: October 10, 2026

Welcome to Hale & Wit. These Terms of Service ("Terms") are the agreement between you and Chesapeake Commerce LLC, a Maryland limited liability company that owns and runs the Hale & Wit brand and haleandwit.com ("Hale & Wit," "we," "us"). By using our website or buying from us, you agree to these Terms. We've tried to keep them clear. If anything is confusing, email hello@haleandwit.com.

These Terms include our Refund Policy, Shipping Policy, Privacy Policy and Subscription Terms. If you subscribe, the Subscription Terms control on anything to do with your subscription.

1. Using our store

To buy from us, you must be legally able to enter into a binding contract and have a shipping address in an area we currently ship to (see our Shipping Policy).
If you create an account, please keep your details accurate and your login private. You're responsible for activity under your account, so let us know right away if you think someone else has used it.
Our products are sold for personal use, not for resale. We may limit quantities or decline orders that look like resale or fraud.

2. About our products and your health

Our products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Statements about our products have not been evaluated by the Food and Drug Administration.
The information on our website, emails and social channels is general information, not medical advice. It isn't a substitute for advice from your doctor or another qualified healthcare professional.
Please talk to your healthcare professional before starting any supplement, especially if you are pregnant or nursing, take any medication, have a medical condition, or have surgery coming up.
Read each label before use. Check the ingredients, allergen information and cautions, use only as directed, and don't take more than the suggested serving. Stop using a product and seek medical advice if you have a reaction.
Everyone is different, and individual results vary. Reviews and testimonials reflect individual experiences.
We work hard to keep product information accurate. Labels and formulas can change, so the label on the product you receive is the final word.

3. Orders, prices and payment

All prices are in U.S. dollars. Sales tax and shipping are shown at checkout before you pay.
Placing an order is an offer to buy. We'll email you a confirmation, and the order is accepted when it ships. We may decline or cancel an order (for example, because of a pricing error, a stock problem or suspected fraud). If we do, we'll refund anything you've paid.
If we discover a clear error in a price or description, we may correct it. If the error affects an order you've placed, we'll contact you before it ships and you can cancel for a full refund.
Payments are processed securely through Shopify and our payment providers. By providing a payment method, you confirm you're authorized to use it and you authorize us to charge it for your order (and, if you subscribe, for each renewal as described in the Subscription Terms).

4. Offers, discounts and free gifts

Discount codes and offers have no cash value, can't be combined unless we say so, and may end at any time. An offer that's already been applied to your order will be honored.
Free gifts (such as the complimentary jar of Unwind Reishi Gummies included free in the second box of a Strong & Sharp System subscription) are limited to one per customer and household and can't be exchanged for cash. If a gift is out of stock, we may substitute an item of equal value.

5. Subscriptions

Subscriptions renew automatically until you cancel. You can skip, pause or cancel anytime in your account, with no fees. The full details, including prices, billing dates, reminders and how to cancel, are in our Subscription Terms.

6. Shipping and delivery

We ship only to the areas listed in our Shipping Policy, along with delivery estimates and what to do about lost or damaged packages. Ownership of the products passes to you when they're delivered to your shipping address.

7. Refunds

Your first box is covered by our 30-day money-back guarantee. Other refunds are explained in our Refund Policy.

8. Reviews and other content you share

We welcome honest reviews, good and bad. We don't remove or hide reviews just because they're negative.
When you post a review, photo, comment or other content on our site or tag us, you give us a non-exclusive, royalty-free, worldwide license to use, display and share it (with your first name or username) in connection with Hale & Wit. We'll always ask your permission before using your content in advertising.
Please make sure your content is truthful and your own, and don't post anything unlawful, hateful, misleading, or that infringes someone else's rights. We may remove content that breaks these rules, contains private information, or makes medical claims (for example, claims that a product treated a disease).
If you received a free product or other incentive for a review, please say so in the review.

9. Acceptable use of our website

Please don't misuse our website. That includes trying to hack or disrupt it, using bots or scrapers to collect data, placing fraudulent orders, impersonating someone, or using the site for anything unlawful. We may suspend access or cancel orders connected to misuse.

10. Our content and trademarks

The Hale & Wit name and logo, product names (including "Strong & Sharp System"), and the text, images and design of our website belong to us or our licensors. You're welcome to share links and screenshots for personal, non-commercial use, but please don't copy or reuse our content or marks for other purposes without written permission.

11. Other services we use

Our store runs on Shopify, subscriptions are managed through Appstle, and orders are fulfilled by our fulfillment partner, Supliful. Payments are handled by our payment processors. These providers may have their own terms. Our website may link to other websites we don't control, and we aren't responsible for their content or practices.

12. Disclaimers

We work hard to keep our website accurate and available, but it is provided "as is" and "as available," and we can't promise it will always be error-free or uninterrupted. Our products come with the promises stated on their labels and in our Refund Policy. We do not exclude or limit any warranties that consumer protection law gives you and that can't be excluded. Some states, including Maryland, don't allow implied warranties on consumer goods to be excluded, and nothing in these Terms tries to.

13. Limits on liability

To the fullest extent the law allows, Hale & Wit and its owner, staff and partners will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of our website or products, and our total liability for any claim relating to a purchase is limited to the amount you paid for that purchase. These limits don't apply where the law doesn't allow them, including liability that can't be limited for negligence causing personal injury, fraud, or willful misconduct.

14. Your responsibility

If you break these Terms or the law in a way that causes a claim against us by someone else, you agree to cover the reasonable costs of that claim, to the extent permitted by law.

15. Resolving problems

Talk to us first. Most issues can be solved with a quick email. Please contact hello@haleandwit.com and give us 30 days to try to fix things before starting a formal claim.
Governing law. These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules. This doesn't take away any protections you have under the consumer laws of the state where you live.
Where claims are heard. Claims may be brought in the state courts located in Montgomery County, Maryland, or the U.S. District Court for the District of Maryland. Either of us may also bring an individual claim in small claims court where you live.

16. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here with a new "Last updated" date. Changes apply from that date going forward and won't affect orders already placed. If a change materially affects your subscription, we'll email you in advance as described in the Subscription Terms.

17. Ending your account

You can close your account at any time by emailing us. We may suspend or close accounts involved in fraud or misuse of our website. Any active subscription will be cancelled and any prepaid, unshipped order refunded.

18. Electronic communications

You agree that we can send order confirmations, renewal reminders, notices and other account messages to you by email, and that these satisfy any requirement that such communications be in writing. Marketing emails and texts are separate and optional (see our Privacy Policy).

19. General

These Terms (with the policies linked above) are the whole agreement between us about your use of our store. If any part is found unenforceable, the rest still applies. If we don't enforce a part right away, we haven't given up the right to do so later. We may transfer these Terms as part of a sale or reorganization of our business; your rights won't be reduced. We aren't responsible for delays caused by events outside our reasonable control, such as carrier disruptions, severe weather or supplier shortages.