Refund policy

Last updated: October 10, 2026

We want every Hale & Wit box to feel like a good decision. If something isn't right, tell us and we'll make it right. This policy explains how refunds work for orders placed at haleandwit.com, which is run by Chesapeake Commerce LLC ("Hale & Wit," "we," "us"). Questions? Email hello@haleandwit.com.

Returns at a glance

  • First order, any product: full refund if you ask within 30 days of delivery, opened or unopened. You don't need to send anything back, so there is no return shipping to pay.
  • Damaged, leaking, wrong or missing items, on any order: a free replacement or a full refund if you tell us within 14 days of delivery. No return needed, and we cover any shipping.
  • Other delivered orders: because our products are dietary supplements, we can't accept returns outside the cases above.
  • To start: email hello@haleandwit.com or call (301) 785-9686 with your order number. Approved refunds go back to your original payment method within 5 business days.

1. Our 30-day money-back guarantee on your first box

Try your first box. If it's not for you, email us within 30 days of the date it was delivered and we'll refund it in full.

  • What's covered: your first order with us, of any Hale & Wit product, whether you bought it on subscription or as a one-time purchase.
  • What you get back: everything you paid for that order, including shipping and sales tax.
  • No need to send anything back. Opened is fine. Just tell us your order number and, if you're willing, what didn't work for you.
  • One guarantee per customer and household. It applies to your first box only, not to later renewal boxes or later orders.
  • Subscriptions: when you claim the guarantee on a subscription, we'll also cancel that subscription so you aren't charged again, unless you tell us you'd like to keep it.

2. Damaged, wrong or missing items

If anything arrives damaged, leaking, sealed incorrectly, or isn't what you ordered, or if something is missing, email us within 14 days of delivery with your order number and a photo of the item, its label and the packing slip. We'll send a free replacement or give you a full refund for that item, your choice. This applies to every order, not just your first.

For packages that are lost or delayed in transit, see our Shipping Policy.

3. A renewal you meant to skip

We email you a reminder before every subscription renewal, and you can skip, pause or cancel anytime in your account. Life gets busy, though. If a renewal goes through that you didn't want:

  • If it hasn't been sent to our fulfillment partner yet, we'll cancel the order and refund it in full. Orders usually move into fulfillment within about 2 hours of the charge, so write to us as soon as you can.
  • If it has already shipped, email us within 14 days of delivery. As a one-time courtesy per customer, we'll refund that box, including any shipping and tax, and you won't need to send it back.

4. Other returns

Our products are dietary supplements, so for safety reasons we can't resell or restock anything that's been shipped to you.

Outside the cases above, we can't accept returns or give refunds for products that have been delivered. If something else isn't right, email us anyway. We'll look at every request and do our best to help.

5. Cancelling an order before it ships

Orders go to our fulfillment partner quickly. If you need to cancel or change an order, email us within 2 hours of placing it and we'll do our best. After that, the order can't be stopped, but the options above still apply.

6. How refunds are paid

  • Refunds go back to your original payment method. We process approved refunds within 5 business days, and your bank or card issuer may take another 5–10 business days to show the credit.
  • Shipping charges are refunded with the first-box guarantee, the one-time renewal courtesy, and any problem that was our mistake (for example, a damaged or wrong item). Otherwise shipping isn't refundable.
  • If a discount or free item was part of your order, the refund is based on what you actually paid.

7. Exchanges

We don't do direct exchanges. If you'd like something different, we'll refund under the rules above and you can place a new order. Damaged or wrong items are replaced free of charge.

8. Please talk to us first

If something's wrong with a charge, email us before contacting your bank. We reply within 1–2 business days and can usually fix things faster than a card dispute can.

Nothing in this policy limits any rights you have under the consumer protection laws of your state.

Chesapeake Commerce LLC (Hale & Wit)
9 Ramsdell Ct, Gaithersburg, MD 20878
hello@haleandwit.com
Phone: (301) 785-9686