Shipping policy

Last updated: October 10, 2026

Every Hale & Wit order is packed and shipped from our fulfillment partner's warehouse in the United States. Here's what to expect. Questions? Email hello@haleandwit.com.

Where we ship

We currently ship to street addresses in the 50 U.S. states and Washington, D.C. We can't ship to PO boxes, APO/FPO/DPO military addresses, Puerto Rico or other U.S. territories at this time. We don't ship internationally.

Shipping rates

Method	Cost	Time in transit (after it ships)
Standard	Free on every subscription order and on orders over $75; otherwise $5.95	About 2–5 business days
Express	$15.00	About 1–3 business days

The $75 free-shipping threshold is based on your order total after discounts and before tax.
All subscriptions ship free, including your first subscription order and every renewal. Every Strong & Sharp System order ships free too, on subscription or one-time.
Orders ship with USPS through our fulfillment partner: Standard by USPS Ground Advantage and Express by USPS Priority Mail. Subscription renewals ship Standard.

Processing time

Each order is labeled and packed for you, then handed to USPS. Orders usually ship within 1–5 business days (Monday to Friday, excluding U.S. federal holidays). Express speeds up the time in transit, not the processing time. Most standard orders arrive within 3–10 business days of being placed. These are estimates, not guarantees.

Subscription deliveries

Each subscription box ships after its renewal charge, on the same timeline as any other order. You can change your shipping address, skip a delivery, or move your next date in your account before your next renewal charge.

Tracking

When your order ships, we'll email you a tracking link.

If we can't ship on time

If something in your order is out of stock or delayed, we'll email you. If we can't ship within the time stated above (or within 30 days if no time was stated), we'll let you know the new estimated date and you can cancel for a full refund, or wait. Your choice.

Address accuracy

Please double-check your address at checkout. We can usually update an address only within about 2 hours of ordering. If a package comes back to us because the address was incomplete or incorrect, we'll reship it once you've paid the shipping cost again, or refund the product price, your choice.

Lost, delayed or "delivered but not received"

If tracking hasn't updated for 7 business days, email us and we'll open a claim with the carrier.
If tracking says delivered but you can't find it, please wait one business day and check with neighbors, your building's mailroom and around your door. Then email us within 30 days of the ship date.
We'll file a claim with USPS and, once the package is confirmed lost or we've made reasonable checks, send a replacement or a refund.